Pivacy Policy

Effective Date: October 25, 2026

1. Introduction

Welcome to Rammang Rammang Tours, available at https://rammangrammangtours.com/. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, contacting our team, or booking a tour in South Sulawesi, Indonesia.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information. By using our website or services, you acknowledge that you have read this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when making an inquiry or booking a tour. This information may include your full name, email address, telephone number, nationality, travel dates, number of participants, accommodation details, pickup location, and tour preferences.

We may also collect information about special requests, including dietary preferences, accessibility requirements, and other arrangements necessary to provide a comfortable and safe travel experience.

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage data.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Responding to inquiries and providing tour information.
• Processing, confirming, and managing reservations.
• Arranging transportation, boat trips, local guides, and other tour services.
• Communicating itinerary details, pickup arrangements, and schedule changes.
• Responding to customer requests, feedback, and complaints.
• Improving our website, services, and customer experience.
• Maintaining business records and meeting applicable legal obligations.

We will only send promotional communications where appropriate and, when required, with your consent. You may request to stop receiving marketing messages at any time.

4. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

When necessary to provide your booked services, we may share relevant information with trusted service providers, such as local guides, drivers, boat operators, accommodation partners, payment processors, and booking platforms.

We may also disclose information when required by applicable law, a lawful request from an authorized authority, or when necessary to protect our rights and the safety of our customers.

We aim to share only the information reasonably necessary for each purpose.

5. Payments and Third-Party Services

If you make a reservation or payment through a third-party booking platform or payment provider, your information may be processed under that provider’s own privacy policy and security practices.

We do not intend to collect or store your full payment card details directly unless a specific payment arrangement requires it. Please review the applicable third-party privacy policy before submitting payment information.

Our website may also contain links to external websites or social media platforms. We are not responsible for the privacy practices of websites that we do not operate.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand visitor behavior, and improve website performance.

You can manage cookies through your browser settings. Some website features may not work properly if certain cookies are disabled. Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

7. Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill bookings, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements. When information is no longer required, we will take reasonable steps to delete or anonymize it.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion, object to certain processing activities, or withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to a request.

9. Children’s Privacy

Our tours may be suitable for families with children, but bookings and personal information should generally be provided by a parent, legal guardian, or responsible adult. We do not knowingly collect children’s personal information directly without an appropriate legal basis or required consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable laws. Any revised version will be published on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact Rammang Rammang Tours through the contact details published on our website:

Website: https://rammangrammangtours.com/

Business Location: Makassar, South Sulawesi, Indonesia.

We are committed to handling your information responsibly and providing travelers with a transparent and trustworthy booking experience.

By using our website and services, you acknowledge this Privacy Policy and the practices described in it, subject to any consent requirements under applicable law.